New to Fortune's Cookies? Have a general question? Feel free to look through our FAQs, and you may find your answer.

IS THIS BUSINESS NAMED FORTUNE'S COOKIES?
Currently, we do not sell fortune cookies.

WHERE ARE YOU LOCATED?
Fortune's Cookies is currently located in Great Northern Mall. Also available on Uber Eats and DoorDash.

WHAT ARE YOUR HOURS?
Our hours are Monday - Saturday 11-8, and Sunday 11-6. If you need to contact us, please call (440) 644-0188 or email info@fortunescookies.com.

WHAT MAKES YOUR PRODUCTS DIFFERENT?
Fortune's Cookies provides handmade baked goods that are soft and flavorful without being over the top. We try to offer something you can't get just anywhere.

I THINK I KNOW WHAT I WANT, BUT I HAVE SOME QUESTIONS BEFORE I PLACE MY ORDER. WHAT SHOULD I DO?
Feel free to email us at info@fortunescookies.com or give us a call at (440) 644-0188. Your questions are important to us, and we will try our best to answer all calls and emails within 48 hours.

HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
We request a minimum of 2 weeks prior to your event date, for large orders.

CAN I MAKE CHANGES TO MY COOKIE ORDER AFTER I ORDER?
Please contact us ASAP; we will try to accommodate your needs!

DO YOU SELL ANY OF YOUR BAKED GOODS AT LOCATIONS?
Yes! Our storefront is currently located at 300 Great Northern Mall, North Olmsted, OH 44070.

I WOULD LIKE TO ORDER LESS THAN A DOZEN COOKIES. IS THAT POSSIBLE?
We can provide you with any amount of cookies, small or large!

I HAVE A RESTAURANT OR COFFEE SHOP. DO YOU OFFER WHOLESALE?
If you have a restaurant or coffee shop, etcetera, and need a large quantity or regular deliveries, we are open to discussing a mutually beneficial arrangement.

DO YOU OFFER ANY LARGE ORDER OR CORPORATE ORDER DISCOUNTS?
We are more than willing to discuss this possibility on a case-by-case basis.

WHAT ARE YOUR PAYMENT METHODS?
Venmo, Google Pay, Zelle. There will be a transaction fee if you would like to use PayPal or a credit card.

WHAT IS YOUR ALLERGY INFORMATION?
We are not a nut-free bakery; all of our baked goods are prepared on premises. The bakery stocks nuts and nut butters. There are also gluten products, strawberry extracts, and chocolate.

ARE ANY OF YOUR PRODUCTS SUGAR-FREE?
Not at this time.

ARE YOU CERTIFIED KOSHER?
Not at this time.

DO YOU HAVE ANYTHING THAT IS WHEAT-FREE?
Not at this time.

DO YOU HAVE ANY VEGAN COOKIES?
We currently have a Vegan Chocolate Chip cookie available upon request and availability of ingredients.

WHAT KIND OF INGREDIENTS DO YOU USE?
We use quality ingredients; everything from Fortune's Cookies is made from scratch.

SHOULD I KEEP MY COOKIES REFRIGERATED? CAN I FREEZE MY COOKIES?
Refrigeration is not required, however, it may extend the shelf life of the product. They may also be frozen.

CAN YOU PERSONALIZE A COOKIE?
YES! Our Pull-Apart cookie cake is customizable. This item is exclusively available for local delivery within a 20-mile radius of North Olmsted, Ohio, or for pick up only. Order your delicious cookie cake here.

CAN I RECEIVE A REFUND ON MY ITEMS?
Due to the nature of the product, we cannot refund, credit, or exchange your order. However, quality is very important to us, and we encourage you to speak with us about any issues you may have.

WHAT IF I NEED TO CANCEL MY ORDER?
Contact us immediately at (440) 644-0188 if you need to cancel your order. If the order has shipped, no refund will be given.